Privacy Policy

Brand Crest Media is a newspaper advertisement booking platform operated by Vivacious Solutions. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, booking forms, dashboard, payment flow, support channels or related services.

By using Brand Crest Media, creating an account, submitting an advertisement, uploading artwork/documents, making payment or contacting our support team, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

Account information such as name, email address, phone number, password and login details.

Booking information such as newspaper name, city, edition, category, ad format, publication date, package, ad content, artwork, uploaded documents and booking instructions.

Contact and support information such as messages, emails, call/WhatsApp details and support requests shared by you.

Payment-related information such as transaction amount, payment status, order ID, invoice details and billing details. Sensitive card/UPI/netbanking details are generally processed by payment gateway providers and are not stored by Brand Crest Media directly.

Technical information such as IP address, browser type, device information, pages visited, referral URL, cookies and usage activity.

To create and manage your Brand Crest Media account.

To process newspaper ad bookings, ad previews, artwork uploads, document verification, payment confirmation and booking status updates.

To contact you for booking confirmation, correction requests, document requirements, payment issues, publication updates and customer support.

To send invoices, booking summaries, email notifications, WhatsApp/SMS updates or other service-related communication.

To improve our website, booking flow, pricing display, user experience, support quality and security.

To prevent fraud, misuse, unauthorized access, payment disputes or any activity that may harm users or our platform.

To comply with legal, regulatory, tax, accounting, payment gateway or publisher requirements.

We may use cookies and similar technologies to keep you logged in, remember preferences, improve website performance, understand page usage and make the booking experience smoother.

Some cookies may be required for essential website functionality, while others help us improve services and measure performance.

You may disable cookies from your browser settings, but some features of the website may not work properly after disabling them.

Third-party tools such as analytics, payment gateways or embedded services may also use cookies based on their own privacy practices.

When you upload advertisement artwork, text matter, identity documents, authorization letters, business documents or other files, we use them only for booking verification, publisher approval, publication processing and support purposes.

You are responsible for ensuring that the advertisement content, images, logos, documents and claims submitted by you are accurate, lawful and authorized.

If any publisher, authority or legal body requests clarification or documents related to your advertisement, we may use the information submitted by you to respond or process the request.

We may share necessary booking information with newspaper publishers, publication partners, payment gateway providers, delivery/communication providers, internal support teams and service providers who help us complete your booking.

We may disclose information when required by law, court order, government authority, payment dispute investigation, fraud prevention process or legal claim.

We do not sell your personal information to advertisers or unrelated third parties.

Service providers working with us are expected to handle information only for the purpose of providing the required service.

Online payments may be processed through third-party payment gateways. Their own privacy policy and terms may apply to the payment process.

We store booking and transaction references only to verify payment status, generate invoices, manage refunds if applicable and provide customer support.

We recommend that you never share OTP, card PIN, banking password or other sensitive payment credentials with anyone.

We use reasonable security measures to protect customer data from unauthorized access, misuse, alteration or disclosure.

Although we work to protect your information, no internet-based system can be guaranteed 100% secure.

You are responsible for keeping your login password confidential and for logging out from shared devices after using your account.

We may retain your account, booking, invoice, communication and transaction records as long as required for business, legal, tax, audit, dispute resolution or publisher-related purposes.

Uploaded artwork and documents may be retained for booking history, customer support, compliance and future reference where required.

You may contact us for correction or removal requests, subject to legal and operational requirements.

Our services are not intended for users below 18 years of age.

Users below 18 years should not submit personal information or place bookings without the involvement of a parent or legal guardian.

You may choose not to provide certain information, but some booking or account features may not be available without required details.

You may contact us to update your account details, correct inaccurate information or request help related to your booking data.

You may opt out of promotional communication where such option is available, but service-related booking communication may still be sent.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices or business processes.

Updated policies will be posted on this page with a revised update date.

Your continued use of Brand Crest Media after changes means you accept the updated Privacy Policy.

For questions, support requests, corrections or policy concerns, please contact Brand Crest Media through the Contact Us page.

Email: support@brandcrestmedia.com

Phone: +91 9760384046

WhatsApp: +91 9760384046

Address: Office No -2&3 - 2nd floor, AVADH BANQUET, C-7, Near Yes Bank, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002