Refund Policy

This Refund Policy explains how cancellation, refund and rescheduling requests are handled for newspaper advertisement bookings made through Brand Crest Media, operated by Vivacious Solutions.

By booking an advertisement, uploading ad matter/artwork/documents or making payment through Brand Crest Media, you agree to this Refund Policy.

Refund eligibility depends on booking status, publication processing stage, newspaper/publisher rules, payment gateway status and the reason for cancellation or refund request.

Payment confirmation means that we have received or initiated the booking request for processing.

Final publication is subject to ad content approval, document verification, artwork quality, newspaper availability, category rules, edition availability and publisher acceptance.

If any correction, document or additional payment is required, the user must provide it within the required time to avoid delay, rejection or cancellation.

A user may request cancellation only before the advertisement is processed or sent to the newspaper/publication for release.

Cancellation requests must be sent in writing through the website, email, dashboard support or approved support channel.

If the cancellation request is accepted before processing, refund may be initiated after deducting applicable gateway charges, service charges or processing charges if applicable.

Once the advertisement has been reviewed, approved, sent to publication, moved to release stage or confirmed by the newspaper, cancellation may not be possible.

No refund will generally be available after the advertisement has entered publisher processing, awaiting release, release confirmed, published or similar non-editable stages.

If a publisher allows cancellation at a later stage, any refund will depend on the publisher’s approval and deduction rules.

Refunds, where applicable, may be subject to deduction of payment gateway fees, service charges, processing charges, publisher charges, artwork/design charges, document verification charges or any other cost already incurred.

If any discount, coupon, offer or promotional benefit was applied at the time of booking, the refund amount will be calculated after adjusting the actual payable value.

Brand Crest Media reserves the right to decide the applicable deduction based on booking stage, work already performed and publisher/payment gateway rules.

If an advertisement is missed or not published on the scheduled date due to a confirmed publication-side issue, we may offer rescheduling or refund depending on publisher confirmation.

Brand Crest Media will verify the issue with the concerned publication before approving any refund or rescheduling.

If the ad was not published due to late document submission, incorrect content, delayed user response, payment delay, wrong booking details or user-side issue, refund may not be applicable.

No refund will be guaranteed if the user provides incorrect newspaper, city, edition, category, date, ad matter, artwork, phone number, email, billing details or document information.

If the user selects the wrong package, wrong size, wrong category or wrong publication option, correction may require additional payment and may also affect refund eligibility.

The user is responsible for reviewing all booking details, preview, pricing and publication preferences before final submission and payment.

If an advertisement is rejected due to prohibited content, misleading claims, poor artwork quality, missing documents, unauthorized images/logos or non-compliance with newspaper policy, refund eligibility will depend on the processing stage.

If the advertisement can be corrected before publication processing, our team may request revised artwork/content/documents.

If the user does not provide corrections within the required time, the booking may be delayed, cancelled or treated as non-refundable depending on the stage.

If after review the advertisement price increases due to size, category, edition, package, color/BW selection, artwork requirement or publisher rate correction, the user may be required to pay the difference.

If the user refuses to pay the required difference and the booking cannot be processed, refund may be considered after applicable deductions depending on the booking stage.

If the recalculated amount is lower than the paid amount and the booking is still eligible for adjustment, the difference may be adjusted or refunded as per internal approval.

If a user is charged twice for the same booking due to payment gateway or technical issue, the duplicate payment will be verified and refunded if confirmed.

If payment is deducted from the user but not received by Brand Crest Media, the user may need to wait for payment gateway/bank confirmation.

Failed or pending transactions are usually reversed by the payment gateway or bank as per their timeline. Brand Crest Media can assist with verification where required.

Approved refunds are generally processed through the original payment method used at the time of booking.

If refund through the original mode is not possible, we may request bank details or use another approved refund method.

Refund processing time may vary depending on payment gateway, bank, publisher confirmation and internal verification.

Once refund is approved internally, it may take a few business days to process from our side.

After processing, the actual credit to the user account may depend on the payment gateway, bank or card issuer timeline.

Users are requested to share correct transaction details, booking ID and payment proof for faster verification.

Refund may not be available after the advertisement has been published, released, confirmed for release or processed by the publication.

Refund may not be available for delay caused by late user response, missing documents, wrong booking details, rejected content due to user-side issue or failure to provide corrections on time.

Service charges, gateway charges, artwork/design charges, document verification cost or publisher-side charges may be non-refundable where applicable.

In some cases, rescheduling the advertisement may be possible instead of refund.

Rescheduling depends on newspaper availability, edition availability, category policy, content approval and publication deadline.

If the user requests a new date after processing has started, approval will depend on the concerned publication.

To request a refund, contact Brand Crest Media / Vivacious Solutions through the Contact Us page, dashboard support, email or approved support channel.

Please mention your booking ID, payment transaction ID, registered phone number, email address and reason for refund.

Refund requests without proper booking/payment details may take longer to verify.

Brand Crest Media may update this Refund Policy from time to time based on business process, publication policy, payment gateway rules or legal requirements.

The updated policy will be posted on this page with a revised update date.

Your continued use of Brand Crest Media after policy changes means you accept the updated Refund Policy.

For questions, support requests, corrections or policy concerns, please contact Brand Crest Media through the Contact Us page.

Email: support@brandcrestmedia.com

Phone: +91 9760384046

WhatsApp: +91 9760384046

Address: Office No -2&3 - 2nd floor, AVADH BANQUET, C-7, Near Yes Bank, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002